Investigating - Some users are unable to access email. Engineers have identified what is happening and are working to resolve the problem.
Jul 21, 11:43 EDT
Blackboard ? Operational
TouroOne Portal ? Operational
TouroOne INB ? Operational
TouroOne SSB ? Operational
TouchNet ? Operational
NYMC Partial Outage
Internet Operational
Email Partial Outage
Phone System Operational
Voicemail System Operational
Network Operational
Touro New York Operational
Faculty/Staff Email Operational
Touro New York Student Email Operational
Touro College of Dental Medicine Operational
TouroLaw Operational
Touro Nevada Operational
Internet Operational
Email Operational
Phone System Operational
Voicemail System Operational
Network Operational
File Server Operational
AllScripts EMR Operational
AllScripts PM Operational
Health Center Fax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Outage of Services Jul 22, 22:30 - Jul 23, 12:00 EDT
There will be short and temporary planned outages of the following services and applications, beginning on Saturday, July 22nd at 10:30 PM EDT, until Sunday July 23rd, approximately 12:00 noon EDT:

1. Box
2. New TouroOne users set up during this window will not have accounts created for:
a. Employee Office 365 email
b. Student GMAIL
c. WIFI access
3. Papercut: students will not be able to print or add money to their Papercut accounts
4. WIFI: Touro New York sites, Dental School, NYMC
5. SFS1 and FS1 shared folders; affecting functional departments
6. All users: will not be able to change Passwords on TouroOne
7. Voicemail through email
8. Efax
9. Cannon scanners
10. Workflow
11. Global Address List (GAL): users created during the window will not be added
Posted on Jul 20, 17:36 EDT
Scheduled Outage of Services Jul 25, 22:30 - Jul 26, 12:00 EDT
There will be short and temporary planned outages of the following services and applications, beginning on Tuesday, July 25th, at 10:30 PM EDT, until Wednesday, July 26th by 12:00 noon EDT:
1. Box
2. All new user account creation for:
a. Employee Office 365 email
b. Student GMAIL
c. WIFI access
3. Blackberry: Blackberry users using the QNX operating system would not receive email
4. Papercut: students will not be able to print or add money to their Papercut accounts
5. Guest Wireless and Secure Wireless at Avenue J, Lander College for Women, Lander College for Men, Touro NY 500 7th Avenue
6. Library: website, faculty publications, ticket system, Wiki, database access, Tidhar
7. Evision
Posted on Jul 20, 17:41 EDT
Scheduled Outage of Services Jul 29, 22:30 - Jul 30, 21:00 EDT
There will be short and temporary planned outages of the following services and applications, beginning on Saturday, July 29th, at 10:30 PM EDT, until Sunday July 30th, approximately 9:00 PM EDT:

1. TouroOne login
2. All applications accessed via TouroOne
3. All new user account creation for:
a. TouroOne
b. Email
c. WIFI access
d. Network access
Posted on Jul 20, 17:48 EDT
Past Incidents
Jul 22, 2017

No incidents reported today.

Jul 20, 2017

No incidents reported.

Jul 19, 2017
Resolved - the carrier has confirmed that repairs have been completed, confirmed with users onsite, service has been restored
Jul 19, 10:13 EDT
Update - partial service has been restored, the carrier is still escalating to resolve the issue
Jul 18, 21:35 EDT
Update - the carrier has identified this as part of a larger issue and is continuing repairs
Jul 18, 09:20 EDT
Update - the carrier has dispatched out for repair,. there is no estimated time for repair yet
Jul 18, 01:04 EDT
Update - the carrier has identified the issue and is escalating for repair
Jul 17, 20:05 EDT
Identified - 902 Quentin Road is experience telephone issues, they cannot receive incoming or make outgoing calls, but internal calls, voicemail and intercampus calls are still working. We have opened a ticket with the carrier.
Jul 17, 16:23 EDT
Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017
Completed - The scheduled maintenance has been completed.
Jul 10, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 01:00 EDT
Scheduled - The Touro College and University System network will be unavailable for users physically located at campus sites on Monday, July 10 from 1:00 am Eastern and Sunday, July 9 from 10:00 pm Pacific for approximately one hour due to routine network maintenance. Users not physically located on Touro campuses will not be affected.
Jul 5, 17:44 EDT
Jul 9, 2017

No incidents reported.

Jul 8, 2017
Resolved - All TouroOne systems are performing at normal levels.
Jul 8, 22:02 EDT
Identified - TouroOne INB and SSB are experiencing performance issues at this time. IT is working with our vendor to identify the source of the problem and rectify it as soon as possible.
Jul 7, 10:10 EDT