Service Under Maintenance
Blackboard ? Operational
TouroOne Portal ? Operational
TouroOne INB ? Operational
TouchNet ? Operational
NYMC Under Maintenance
Internet Operational
Email Operational
Phone System Under Maintenance
Voicemail System Operational
Network Under Maintenance
Touro New York Operational
Faculty/Staff Email Operational
Touro New York Student Email Operational
Touro College of Dental Medicine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2017

No incidents reported today.

Jan 17, 2017
Resolved - The carrier has repaired the issue, service has been restored, confirmed with user onsite.
Jan 17, 08:36 EST
Update - The carrier has dispatched a technician for repair. we will continue to update.
Jan 16, 14:39 EST
Identified - The carrier has identified the issue as part of a larger outage and is continuing repairs overnight.
Jan 15, 23:24 EST
Update - The carrier is still working on the issue. We will advise when we have further updates.
Jan 15, 11:50 EST
Investigating - Lander college for men (LCM), 75-31 150th street, is experiencing telephone issues, they do not have incoming or outgoing service at this time. We have opened a ticket with the carrier.
Jan 14, 22:39 EST
Jan 15, 2017
Completed - The scheduled maintenance has been completed.
Jan 15, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 18:00 EST
Scheduled - There will be a scheduled outage of the network and phone systems in the Skyline building on Saturday, January 14, 2017 from 6:00PM to 12:00AM. During this time, there will be no network service in the Skyline building – wired or wireless. There will also not be any phone service during the outage.
Jan 11, 10:23 EST
Jan 13, 2017
Resolved - Inconsistent access to TouroOne INB from NYMC has been resolved.
Jan 13, 10:56 EST
Investigating - Some users at NYMC are currently unable to access TouroOne INB. The problem is actively being researched. More information will be posted as it becomes available.
Jan 13, 10:10 EST
Jan 12, 2017

No incidents reported.

Jan 11, 2017
Resolved - It was caused by alarm person disconnecting the router.
Jan 11, 17:30 EST
Investigating - Internet service provider is investigating.
Jan 11, 17:27 EST
Jan 10, 2017
Completed - This is completed, all services are restored.
Jan 10, 05:16 EST
Scheduled - We will be performing network maintenance which will impact access to the TouroONE portal and any services that are accessed through the portal such as blackboard, email, time entry, Etc.
Jan 9, 21:24 EST
Jan 9, 2017
Resolved - The issue has been resolved.
Jan 9, 16:03 EST
Update - We have opened an ticket with the carrier and they responded with no issues on their side. we are working further on the system.
Jan 9, 15:16 EST
Investigating - There seem to be some issues with the telephone service at 500 7th avenue, we are investigating. Services have not yet been affected and we are working to identify and resolve the issue before that happens.
Jan 9, 12:31 EST
Jan 8, 2017
Completed - The scheduled maintenance has been completed.
Jan 8, 16:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 07:00 EST
Scheduled - The IT Department will be shutting down all of the IT equipment in the Skyline building Sunday, January 8 from 7:00AM to 4:00PM in order to perform electrical work. During this time, there will be no network service in the Skyline building – wired or wireless. There will also not be any phone service during the outage.
Jan 6, 12:24 EST
Jan 7, 2017

No incidents reported.

Jan 6, 2017
Resolved - Services at the School for Lifelong Education at 1273 53rd street in Boro Park have been restored.
Jan 6, 14:47 EST
Identified - The issue has been identified and a fix will be implemented on 1/5/17.
Jan 4, 16:15 EST
Update - The vendor carrier will be able to address this on 1/5/17. There is intermittent service right now. Users are getting incoming calls.
Jan 4, 14:08 EST
Investigating - Telephone service at School of Lifelong Learning (SLE) is down. Internal and intercampus calls are functional but not outgoing or incoming calls. IT has opened a ticket with the phone carrier vendor.
Jan 3, 14:00 EST
Jan 5, 2017
Resolved - All services at LCM have been restored.
Jan 5, 18:07 EST
Investigating - Network and internet access at LCM is currently down. We are working with our providers to restore coverage.
Jan 5, 17:14 EST
Resolved - issue has not reoccurred.
Jan 5, 14:35 EST
Monitoring - the issue was resolved we will continue to monitor for the next hour.
Jan 5, 13:47 EST
Identified - there is an issue with the providers network in the area, they are working on it as we speak. the service is currently intermittent.
Jan 5, 12:01 EST
Investigating - we have seen and confirmed that 2002 Avenue J has no network or phone service at this time. we have requested that a tech be dispatched to the location to investigate the issue. i will update this incident as we are further informed of the status.
Jan 5, 11:03 EST