Identified - The carrier has dispatched technicians and repairs are ongoing.
Apr 18, 17:28 EDT
Update - The carrier is scheduling to dispatch a technician to the site.
Apr 17, 18:38 EDT
Update - Currently the main number is working and partial service has been restored.
Apr 17, 12:58 EDT
Update - The issue is due to flooding, the carrier is looking into a temporary solution. Currently the main number is being forwarded through to the Auto attendant.
Apr 16, 20:01 EDT
Investigating - Telephone issues at 27-33 &43 west 23rd street Main campus, right now calls to the main number are not working but outgoing calls are working.
Apr 16, 13:16 EDT
Blackboard   ? Operational
TouroOne Portal   ? Operational
TouroOne INB   ? Operational
TouroOne SSB   ? Operational
TouchNet   ? Operational
NYMC Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
Touro New York Operational
Faculty/Staff Email   Operational
Touro New York Student Email   Operational
Touro College of Dental Medicine   Operational
TouroLaw   Operational
Touro Nevada Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
File Server   Operational
AllScripts EMR   Operational
AllScripts PM   Operational
Health Center Fax   Operational
TouroOne Buy   ? Operational
90 days ago
98.61 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2018
Resolved - This issue was identifies and resolved in our providers network. There has been no signs of a reoccurrence since the issue had stopped.
Apr 19, 05:21 EDT
Monitoring - Services are back up. We are waiting for confirmation for data center.
Apr 18, 22:34 EDT
Identified - Issue has been confirmed by Data center.
Apr 18, 22:21 EDT
Investigating - Major service outage in main data center.
We are investigating the problem.
Apr 18, 22:16 EDT
Apr 17, 2018
Resolved - Service has been restored, all errors cleared.
Apr 17, 13:37 EDT
Investigating - The voicemail is out of service for both TCLA and TUW. I have opened a ticket with the Vendor ticket # 96979. I am also seeing errors on the PRI at TUW and the ticket # for that is 11949. They are investigating now I have given permission for intrusive testing at 11pm PDT.
Apr 17, 13:03 EDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018
Resolved - TouroOne INB and SSB services have been restore. IITS is waiting on the root cause analysis from our vendor partner.
Apr 9, 12:32 EDT
Investigating - The TouroOne INB and SSB services are currently unavailable. IITS is working with our application providing to resolve the issue.
Apr 9, 11:49 EDT
Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018
Completed - All,

I have received the green light from Ellucian that the production upgrade has been completed and ready for complete use. We need all available staff to review / test your modules and report any problems to the TouroOne Helpdesk.
Apr 6, 19:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 00:01 EDT
Scheduled - Touro's vendor/partner (Ellucian) will conduct planned maintenance beginning Fri, April 6, 12:00 AM EDT/9:00 PM PDT, through Sat, April 7, 12:00 PM EDT/9:00 AM PDT.

Production SSB, INB and TouchNet will be unavailable during this period. Blackboard, Canvas and E-Mail will not be affected. Contact the TouroOne Nonstop Helpdesk at https://help.touro.edu or (844) 868-7666 if you have any questions or concerns regarding this outage. Check https://outages.touro.edu for updates.
Apr 4, 10:40 EDT
Apr 5, 2018
Resolved - The problem was resolved. We enabled fail over internet circuit for future.
Apr 5, 13:27 EDT
Investigating - 1602 avenue J issues, there seems to be no internet, we are working on the issue.
Apr 4, 14:43 EDT